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Actual PECB ISO-IEC-20000-Foundation Exam Dumps–Pass Exam With Good Scores
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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:
Topic
Details
Topic 1
- ISO
- IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
- IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2
- This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
- IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 3
- Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
- IEC 20000-1:
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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q52-Q57):
NEW QUESTION # 52
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?
- A. All service management staf shall be qualified to at least ITIL Foundation level
- B. The competencies required for service management roles shall be determined
- C. Appropriate service management staff training records shall be maintained
- D. All service management personnel shall be aware of their contribution to service management objectives
Answer: A
NEW QUESTION # 53
Why would organization adopt ISO/TEC 20000?
- A. To certify their products
- B. To review the Service Management System (SMS)
- C. To confirm that all ITIL guidelines have been implemented
- D. To certify their services
Answer: B
NEW QUESTION # 54
What is the objective of service continuity management?
- A. To ensure that potential service continuity issues are predicted and preventive action taken
- B. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
- C. To ensure that service continuity plans are tested in accordance with business needs
- D. To ensure that service continuity requirements are fully defined and agreed in service level agreements
Answer: B
NEW QUESTION # 55
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?
- A. By agreeing the scope of the services to be delivered by the external supplier
- B. By coordinate activities with other parties involved in the service lifecycle
- C. By signing a contract with the external supplier
- D. By appointing a designated individual who is responsible for managing the relationship with the external supplier
Answer: B
NEW QUESTION # 56
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?
- A. To ensure that a process exists for the procurement of suppliers
- B. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
- C. To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers
- D. To ensure that supplier processes and procedures are defined
Answer: C
NEW QUESTION # 57
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